Supervisor, Service Excellence and Employee Experience

Are you gifted at motivating and developing others? Join us and use your gifts to build a better community where we all belong.

Supervisor, Service Excellence and Employee Experience


Since 1960, KACL has promoted inclusion and social justice in our community. We are a not-for-profit, charitable organization made up of some of the most compassionate, caring, and hardworking people you’ll ever meet.

We are the third largest employer in Kenora, and our goal is to become the employer of choice by focusing on safety, courtesy, teamwork, and service excellence.

Our foundational approach in the Community Mental Health and Support Services (CMHSS) Team is to provide person-centered support that is the least restrictive and intrusive. Within this shared portfolio, the CMHSS Supervisor will co-lead three teams.  Your Intensive Case Management team works to ensure that the support provided to adults living with a mental illness addresses the holistic nature of each person’s life and is focused on their dreams and aspirations. Your Dual Diagnosis Team supports adults with a co-existence of a developmental disability and a mental illness to access specialists, as well as providing support to families and first-line employees. Your Housing Team supports individuals to access housing subsidies with a housing first mindset and a recognition of the importance of housing in beginning a recovery to wellness for individuals living with mental illnesses, substance issues, or involvement with justice. 

You are:
  • People Focused: You welcome, support, and connect your teams to focus on the infinite potential you know exists in each person.
  • Experienced: Your professional and life experiences compliment your innate leadership qualities contributing to impactful relationships.
  • Adaptable: You understand that the speed of change these days needs you to be open to new conditions, agile in your actions and flexible in your thinking.
  • Creative: You think outside the box, finding creative ways to motivate others and find opportunities within challenges.
You Will:
  • Welcome and engage first-line staff who are accountable for planned service delivery.
  • Promote a culture that ensures physical and psychological safety for all.
  • Facilitate the continuous development of your teams and support them in the discovery and utilization of their gifts.
  • Work closely with your Manager and fellow Supervisor to ensure service excellence and a positive employee experience.
You’ll Love:
  • Being part of a progressive organization that makes a real difference in our community.
  • A positive, fun, professional team that needs and values your gifts and talents.
  • Great medical, dental, vision, and disability coverage, and our pension plan.
  • Opportunities for personal and professional growth, and exploration of your gifts.
  • Starting annual salary range of $75,920.
Details for Submission:

          Location:    This position is based in Kenora, Ontario.

          Deadline:    Applications must be submitted by August 27,2023


Land Acknowledgement

The Board and Employees of KACL gratefully acknowledge that we live, work, enjoy the richness of and play on the traditional territory of the Anishinaabe people of Treaty 3, and on the homeland of the Metis. We pay our respect to the First Nations and Metis ancestors of this place and reaffirm that the historic and current relationship that exists between us is defined by Treaty.

We commit to work to create the conditions for belonging and social justice so that each person can live fully in the unique identity that matters to them, in a community that accepts and welcomes. We recognize that our work must be in the service of Reconciliation. Our work must be at the level of the individual and the community, so that our collective identity as a community lives up to the values we want for ourselves and our children. A community where equity, peace, and respect for cultural differences are respected and nourished; and a community that acknowledges that the early Anishinaabe people of these lands saw we were strangers, welcomed us as guests, and invited us to stay as neighbours.