Feedback and Complaints

KACL is strongly committed to upholding and adhering to its ethical commitments.  Ensuring that our practices and procedures are accessible and transparent, we maintain ongoing professionalism regarding the people we support, their families and KACL staff.  Part of this commitment includes providing opportunities for people to provide feedback and to make complaints about the way KACL functions and the services we provide.  KACL takes seriously and will appropriately deal with any feedback or complaints that are made.   
Complaints can be made by a supported individual or by a person acting on their behalf. Complaints can also be made from the general public, or from other programs that participate in supporting an individual.   
If a complaint involves a particular KACL staff, they have the right to be informed when a complaint involving them has been made, and they have the right and responsibility to be party to its resolution.
Feedback is a positive or negative response (including complaints) that is related to the services or supports that a service agency provides.  
A complaint is an expression of dissatisfaction related to the services or supports that a service agency provides.
Please see the links on this page for more information on KACL’s Feedback and Complaints Policy and Procedure or to download a Feedback and Complaints Form to provide feedback or to make a complaint.
L’accès aux services en français est disponible.
Si vous souhaitez lire notre politique ou procédure concernant les plaintes et les commentaires, ou si vous souhaitez télécharger un formulaire de plainte, utilisez les liens sur cette page.

Land Acknowledgement

The Board and Employees of KACL gratefully acknowledge that we live, work, enjoy the richness of and play on the traditional territory of the Anishinaabe people of Treaty 3, and on the homeland of the Metis. We pay our respect to the First Nations and Metis ancestors of this place and reaffirm that the historic and current relationship that exists between us is defined by Treaty.

We commit to work to create the conditions for belonging and social justice so that each person can live fully in the unique identity that matters to them, in a community that accepts and welcomes. We recognize that our work must be in the service of Reconciliation. Our work must be at the level of the individual and the community, so that our collective identity as a community lives up to the values we want for ourselves and our children. A community where equity, peace, and respect for cultural differences are respected and nourished; and a community that acknowledges that the early Anishinaabe people of these lands saw we were strangers, welcomed us as guests, and invited us to stay as neighbours.