Adult Protective Services &
Complex Case Management


Adult Protective Service Workers (APSWs) aim to develop trusting, respectful relationships while working directly with adults with developmental disabilities who are living on their own. (review program suitability here 

As APSWs work alongside each person, they get to know their strengths, areas for development and goals.  This partnership encourages active participation and self-determination on the part of the person who has a developmental disability in setting and working towards their goals. 

APSWs assist people to access supports and services available to any member of the community and, as requested by the person, facilitate their involvement with applicable government funded services, such as the Ontario Disability Support Program, Passport program, Legal Aid, Ontario works, etc. APSWs help people to solve their own problems and help them to acquire skills for daily living, such as personal budgeting and use of public transportation.  APSWs provide case management services and develop service plans as they coordinate community resources and liaison with other service providers. 

It is the objective of this MCCSS funded program to support adults with a developmental disability who are living on their own to live as independently, safely and securely as possible in the community. 

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Click here to go to the Developmental Services Ontario website. 

How to Access Services

Adult Protective Services is a voluntary program which can be accessed through an application process with Developmental Services Ontario. We provide services in both French and English to people living in Kenora, Red Lake, Dryden, Sioux Lookout, Ignace, and the surrounding areas, including Northern communities.  

Should you need assistance in contacting the DSO to apply for services please call one of the APSW offices located in Kenora or Dryden, where services are available in both French and English. 

Kenora Office

(807) 467-5237

Dryden Office

(807) 323-1572

Fort Frances Office

(807) 861-0615


Complex Case Management was a 3 year pilot project which began in July of 2015 under the Urgent Response Process. Currently the Complex Case Manager works closely with the APSW program and is called on to support people who have a developmental disability and who live independently but find themselves facing significant challenges in their life where they need more intensive, direct supports to reach stability in their lives again.    

Many of the people supported have co-occurring circumstances of mental illness, substance use, involvement with the criminal justice system, homelessness, etc.  The Complex Case Manager works in partnership with different agencies, families, and northern remote communities throughout the district to help provide people with find the support they need. 

To access services, call (807) 467-5221.

Land Acknowledgement

The Board and Employees of KACL gratefully acknowledge that we live, work, enjoy the richness of and play on the traditional territory of the Anishinaabe people of Treaty 3, and on the homeland of the Metis. We pay our respect to the First Nations and Metis ancestors of this place and reaffirm that the historic and current relationship that exists between us is defined by Treaty.

We commit to work to create the conditions for belonging and social justice so that each person can live fully in the unique identity that matters to them, in a community that accepts and welcomes. We recognize that our work must be in the service of Reconciliation. Our work must be at the level of the individual and the community, so that our collective identity as a community lives up to the values we want for ourselves and our children. A community where equity, peace, and respect for cultural differences are respected and nourished; and a community that acknowledges that the early Anishinaabe people of these lands saw we were strangers, welcomed us as guests, and invited us to stay as neighbours.